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Complaints

 

Dear Valued Customer,

To ensure that we provide the highest level of service and continue to satisfy you, we ask you to please take a few minutes of your time to let us know if you have any complaint about our services or products, including any grievances related to environmental and social issues arising from the Bank’s business activities, through below channels:


- Customer Complaints Unit E-mail: Complaints.Management@arabbank.ps  

- Directly calling the Customers Complaints Unit on 022978356 

- Suggestions/Complaints boxes available at the branches

- Personally visiting our Customers Complaints Unit at Palestine Area Management Building at Ramallah City - Al Masyoun

- Fax to 022982444